FREQUENTLY ASKED QUESTIONS

Who runs this joint and where are you located?

The founder, owner and chief laser jockey at KustomCaps is Dan Shust. We are located in the cycling Mecca of Cleveland, Ohio. Okay...maybe not a Mecca, but we have Rays MTB, the Cuyahoga National Forest and all kinds of sweet spots.
How do I know you are legit?

Check out our Facebook page and Instagram feed. Ask around. We are proud to work with some of the best brands, shops and events in the industry including Rapha, Ray's MTB, Salsa Bikes, Lifetime FItness, Surly Bikes, Allez LA and The Radavist.
How long does it take to get my caps?

We almost always ship your order out in less than 1 week. From there, shipping time various based on a variety of conditions including distance, customs clearance, time of year, etc.
What are your caps made of? How much do they weigh?

Our caps are CNC machined from 6061 Aluminum and weigh 9 grams each. Our headset bolts are made from 7075 Aluminum and weigh 2 grams each. There you go Weight Weenies.
I own a bike shop, run a bike club, host a charity ride. Do you have discount pricing if I buy a lot of caps?

Yes we do, please send us an email for more information.
Do KustomCaps make good gifts?

Humbly...we think that for the money, KustomCaps are one of the best gifts you can give a cyclist. Totally personal for not a lot of dough? Win. Win. And...if you don't know what to get them...we have gift cards as well. 
Can you make me a KustomCap with "insert big brand's logo here" on it?

As long as you own the rights to the logo/art or have permission from the owner, sure! (Many of our customers have reached out to a variety of companies to get permission with good results!)
Do you ship worldwide? Do I have to pay duties and taxes when the caps get to my country?

Yes, we ship all over the world with the exception of the UK and the EU. We typically ship by USPS First Class International as it is the most cost effective, but other shipping options are available. We DO NOT collect VAT, GST, or other international taxes and duties. Please check the customs/importing rules for your particular country for more information.